Did you know that les than 5% of people have specific goals, less than 3% actively write down their goals, and less than 1% set a specific deadline to attain their goals? It astounds me that more people do not think, let alone write down, their business and life goals. It has to be the […]
Author Archives: Chris
09
Sep
Sep
An espresso summary of front-line tips for supplying superior customer service. It’s simple stuff, and so simple many don’t do it. Want to maximise your contact with each customer? Want them to be impressed with your concern for them? First, remember that people have different needs, and when their needs are met, they’ll want you […]
09
Sep
Sep
An espresso summary of front-line tips for supplying superior customer service. It’s simple stuff, and so simple many don’t do it. 3. How to satisfy a customer’s visit: Greet them and make them feel comfortable. Value them and let them know that you think they’re important. Ask how you can help them. Listen to what […]
09
Sep
Sep
An espresso summary of front-line tips for supplying superior customer service. It’s simple stuff, and so simple many don’t do it. 2. How to get good at valuing people: Think: “You’re the customer – you pay my salary!” Think: “There’s something about you I like”. Find it. Think: “You make my job possible”. Think this […]