An espresso summary of front-line tips for supplying superior customer service.
It’s simple stuff, and so simple many don’t do it.
3. How to satisfy a customer’s visit:
- Greet them and make them feel comfortable.
- Value them and let them know that you think they’re important.
- Ask how you can help them.
- Listen to what they have to say, words, tone, body language.
- Help them get what they want or solve their problem.
- Invite them back and let them know they’re always welcome here.
That’s it, that’s all they want. You take care of them and they’ll take care of you by purchasing and telling their friends to too.
If you want to know more about how to grow your business don’t hesitate to get in touch chris@allbrand.co.nz or phone me on 021 743 762.
Excerpt from the successful Vision Series written by Ron Willingham, Best selling Author and trainer for IBM, Johnson & Johnson, Red Cross and many more clients that read like the Who’s Who in business.
Chris Norris – Truth Seeker Cert. MKTG | MCC | Cert. Typography
Former Chairman of Business Whangaparaoa and Board Member for Silverdale Business. He is also a mentor with the Business Mentors Programme at MBIE. Now running a locally focussed branding business. Allbrand.co.nz – Revealing the truth in businesses. If you are passionate about something you already have a true story. Get in touch to seek it: Chris@allbrand.co.nz
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